Empowering Tomorrow
The Empowering Tomorrow podcast series is designed to help business and IT leaders prepare for a future characterised by ambiguity given the pace of technological innovation and disruption today. But the challenge isn’t so much about preparing yourself for the unknown, but doing it with your people so that your organisation can stand united in the face of change.
Empowering Tomorrow
Rethink Digitalisation: Embrace Customer Centrality
Welcome to Episode 2 of our podcast series, Empowering Tomorrow. In this episode we delve into the challenges leaders face when prioritising the Customer in an always-on, omnichannel digital world. Customer experience (CX) is undoubtedly a differentiator in the world of digital ubiquity—it's the ultimate secret sauce of all secret sauces. So, how do you build for it?
Divya Anand, Associate Vice President of Marketing at Tata Communications, hosts this podcast. She is joined in the studio by Selena Nimerick, Vice President, Customer Satisfaction & Quality Secure Power, Schneider Electric; Dharmesh Malhotra, Vice President, Customer Experience, ASEAN and Korea at CISCO Systems; Ankur Jain, one of the global heads of DIGO, a new in-network cloud-communications platform being launched by Tata Communications, and Michael Cole, Chief Technology Officer, DP World Tour.